FAQ
FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
How long does delivery take? All orders are processed within 1–3 business days. Delivery to Australia typically takes 7–20 business days for standard shipping and 5–10 business days for express. We'll send you a tracking number as soon as your order is on its way.
Do you offer free shipping? Yes! We offer free standard shipping on all Australian orders over $50 AUD.
Can I track my order? Absolutely. Once your order is dispatched you'll receive a confirmation email with your tracking number. If you haven't received it within 3 business days of ordering, check your junk folder or contact us at support@mylittlebloom.com
Do you ship internationally? We currently ship within Australia only. International shipping is coming soon!
RETURNS & REFUNDS
What is your return policy? We accept returns within 30 days of delivery for items that are unused, unwashed and in their original condition. Simply contact us at hello@mylittlebloom.com and we'll guide you through the process.
What if my item arrives damaged or incorrect? We're so sorry if this happens! Please contact us within 7 days of receiving your order with a photo of the item and we'll send a replacement or issue a full refund — no questions asked.
How long do refunds take? Once your return is received and approved, refunds are processed within 5–7 business days back to your original payment method.
SIZING & PRODUCTS
How do I know what size to order? Each product listing includes a size guide in the description. As a general rule we recommend sizing up if your little one is between sizes — babies grow fast! If you're unsure, feel free to contact us and we'll help you find the right fit.
Are your clothes safe for newborns? Absolutely. Every piece in our collection is selected with baby safety and comfort as the top priority — soft fabrics, no sharp embellishments, and gentle on delicate skin.
Are the colours true to the photos? We do our best to represent colours accurately. However slight variations may occur due to screen settings and lighting. If you have any concerns about a specific product please reach out before ordering.
PAYMENTS
What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
Is my payment information secure? Yes — all transactions are processed securely through Shopify Payments. We never store your card details.
CONTACT
How do I get in touch? We'd love to hear from you! Reach us at support@mylittlebloom.com and we'll get back to you within 1–2 business days.